Delete your InLoop account

This page explains how to delete your InLoop account and exactly what happens to your data. You do not need to install the app or sign in to read it. InLoop is published by InLoop, the developer of the InLoop mobile app (package name com.inloop.community).

Option 1: delete it yourself in the app

If you still have InLoop installed, this is the fastest route and takes effect immediately.

You will be asked to confirm. Once you confirm, deletion runs straight away. There is no waiting period, no recovery window, and no way for us to undo it. Your sign-in record is removed at the same time, so the account cannot be used to log in again.

Option 2: request deletion by email

If you have uninstalled the app, lost access to your sign-in method, or would simply rather we did it, email us:

Send the request from the email address attached to your InLoop account, and include the display name on the account so we can find it. If you cannot email from that address, tell us the email address you signed up with and we will verify ownership another way before deleting anything.

We will complete verified requests within 30 days of receiving them, and will email you to confirm when it is done.

What is deleted

Both routes run the same deletion. The following are permanently removed:

• Your profile, including display name, photo, bio, location, and all profile details
• Your email address and any other private account details we hold
• Your posts, including their photos, comments and replies
• Your marketplace listings, including jobs and housing listings, and their photos
• Events you created and carpool trips you offered
• Comments and replies you left on other people's posts and listings, including anonymous ones
• Likes you gave to other people's posts
• Your connections, your saved items, and connection requests both from you and addressed to you
• Your community memberships
• Your activity records - the log of what you liked, shared, saved, hid or opened in the app
• Your notifications, and any support requests or reports you submitted
• Your push notification tokens, so your device stops receiving notifications
• Your uploaded files in our storage
• Your sign-in (authentication) record

Deletion is permanent. We do not keep a copy of the above in a form we can restore.

Events and carpool trips go with the account. An event with no organiser, or a trip with no driver, leaves people turning up to nothing, so they are removed rather than left standing. If other people had marked themselves as attending or interested, the listing simply disappears for them - we do not currently notify them, so if you have arranged something with other people, it is worth telling them before you delete your account.

What is not deleted, and why

We want to be straightforward about the exceptions rather than leave you to discover them.

• Messages you sent to other people. Chat messages stay in the other person's conversation. They are part of that person's record of a conversation they took part in, and we do not remove them from their account. Your name no longer links to a profile once your account is gone.
• Communities you created. A community outlives the account that created it. Ownership passes to an InLoop administrator so the community and its members are not destroyed along with your account.
• Reports other people made about your content. These are kept for safety and moderation purposes, so that a serious report cannot be erased by deleting the account it concerns.
• We may also retain limited information where the law requires it, or where it is needed to prevent fraud or protect the safety of other users.

If you want any of the above removed as well, email us at the address above and say so, and we will consider the request individually.

Deleting individual content instead

If you only want to remove specific things, you do not need to delete your whole account. In the app you can delete your own posts, comments, marketplace listings, events, carpool trips and messages individually.